Shipping policy

Last updated: August 13, 2026

At Vybezy, our products are made on demand after you place your order. Once your order is confirmed, it goes through production and is then handed over to our shipping partner for delivery.

We currently ship orders within India.

1. Order Processing & Production

Because Vybezy products are made on demand, your order requires time for production before it is shipped.

Orders are generally processed and prepared for dispatch within 3-4 business days after successful payment.

Customized and personalized products may require additional processing time.

Once your order has been dispatched, you will receive shipping/tracking information through the contact details provided during checkout, where tracking is available.

Please note: Production time is separate from shipping/delivery time.

2. Delivery Time

After your order has been dispatched, delivery generally takes approximately:

3-4 business days

Delivery times are estimates and may vary depending on:

  • Delivery location
  • Courier availability
  • Weather conditions
  • Public holidays
  • High order volumes
  • Remote or difficult-to-reach locations
  • Unexpected transportation or logistical delays

We cannot guarantee an exact delivery date.

3. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

From time to time, Vybezy may offer:

  • Free shipping promotions
  • Discounted shipping
  • Minimum-order free shipping
  • Other shipping offers

The applicable shipping charge shown at checkout will apply to your order.

4. Order Tracking

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp or other available communication channels.

You can use the tracking information provided to monitor your shipment.

Please allow some time for tracking information to become active after dispatch.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please carefully check:

  • Name
  • House/Flat number
  • Street/locality
  • City
  • State
  • PIN code
  • Phone number

Vybezy is not responsible for delivery failures or delays caused by incorrect, incomplete or outdated information provided by the customer.

If an order needs to be re-shipped because an incorrect address was provided, additional shipping charges may apply.

6. Failed Delivery / Returned Shipments

If a courier is unable to deliver an order because of reasons such as:

  • Incorrect address
  • Incorrect phone number
  • Customer unavailable
  • Customer refusing delivery
  • Repeated failed delivery attempts
  • Failure to collect the shipment

the package may be returned to the sender.

If the order is returned because of an issue caused by the customer, additional shipping charges may apply if you request re-shipment.

For personalized or customized products, we may not be able to resell or reuse the returned product.

7. Delayed Orders

While we work with our fulfillment and shipping partners to deliver orders within the estimated timeframe, delays can occasionally occur.

Possible causes include:

  • Courier delays
  • Weather
  • Public holidays
  • High shipping volumes
  • Transportation disruptions
  • Operational issues
  • Events beyond our reasonable control

If your order appears to be significantly delayed, please contact us at:

support@vybezy.com

with your order number.

We will review the shipment status and assist you as appropriate.

8. Damaged Packages

If your package arrives visibly damaged, please:

  1. Take clear photographs of the package before opening it, if possible.
  2. Take photographs of the product and packaging after opening.
  3. Contact us as soon as possible at support@vybezy.com.
  4. Include your order number and photographs.

We will review the issue and determine the appropriate resolution.

For more information regarding damaged, defective or incorrectly produced products, please see our Refund & Return Policy.

9. Missing or Incorrect Products

If you receive:

  • The wrong product
  • The wrong size due to a fulfillment error
  • The wrong design
  • A missing item
  • A product with a production/printing issue

please contact us at:

support@vybezy.com

Include your order number and clear photographs of the product you received.

We will investigate the issue and provide an appropriate resolution where the error is confirmed.

10. Multiple Products in One Order

If an order contains multiple products, some products may be produced or fulfilled separately.

As a result, you may receive products in separate packages or at different times.

You will not necessarily receive every product in an order in the same shipment.

11. Personalized & Custom Products

Custom and personalized products are produced specifically according to the customer's submitted design or customization.

Please carefully review your:

  • Design
  • Text
  • Spelling
  • Images
  • Product
  • Size
  • Quantity
  • Delivery address

before completing your order.

Shipping delays do not change the customer's responsibility to provide accurate order information.

For issues related to custom products, please refer to our Refund & Return Policy.

12. Delivery Estimates

The delivery timelines shown on our website or during checkout are estimates and should not be considered guaranteed delivery dates.

Orders may occasionally arrive earlier or later than the estimated timeframe.

We recommend placing orders sufficiently in advance when purchasing products for birthdays, festivals, Rakhi, weddings, farewells or other time-sensitive occasions.

13. Contact Us

If you have questions about your shipment, please contact:

Vybezy
Email: support@vybezy.com

Please include your order number whenever contacting us about an existing order.